FAQs

All of our new golf carts come with a standard 1 year manufacturer warranty and a 5 year battery warranty (3 years full replacement, years 4 & 5 pro-rata value). You have the option to extended the standard manufacturer warranty with a dealership warranty to 2,3,4 or 5 years.

If you would like to view our warranty terms and options please visit https://www.nikoec.com/warranty/

We can offer repairs/maintenance of your vehicle (whatever the model) and service packages.
Look at our 'Service & Repairs' section: https://www.nikoec.com/service-repairs/

If you have a vehicle that you want to sell, trade-in/part-exchange please let us know. We can help you.
Our sales marketplace is Peer-to-peer (P2P)/Customer-to-customer (C2C). This means we can list vehicles all over the world.

If you want to list your vehicle for sale you have 2 options:

1.) The quickest way is to create an account and use the option in your account to request listing a vehicle for sale. You can set your price and terms and we will confirm the details and publish the listing.
2.) Pop into one of our service centres and speak to a sales advisor who will talk to you about listing your vehicle for sale.

We offer used buggies for sale. You can view our used sales listings at: https://www.nikoec.com/used-carts-buggies/

Unfortunately, there’s no way to adjust the ride height of the non-lifted/lifted carts right now. The frames of the two types of cart types are different, so parts aren’t interchangeable. While changing tyre sizes can alter the vehicle’s height, the suspension itself will remain at its current level.

All keys of new vehicles are unique. If you have a key fob, they are also programmed as unique to your vehicle. If you have lost your keys or fobs please contact our maintenance and support team who will be able to help.
Used vehicles may have generic keys - but can be changed. Contact our workshop if you would like to change to a unique key options on a used cart.

All our new golf carts come with a standard 1 year manufacturer warranty and a 5 year battery warranty (3 years full replacement, years 4 & 5 pro-rata value). You have the option to extended the standard manufacturer warranty with a dealership warranty to 2,3,4 or 5 years.
If you would like to view our warranty terms and options please visit https://www.nikoec.com/warranty/

Lithium Batteries: All Lithium Batteries will be covered for 5 years (3 years full replacement value, and 2 years prorated.)*

Exclusions for coverage would include the following:

• Lack of maintenance
• Undercharging the cart battery regularly
• Battery failure due to a third party outside electrical source or wiring issue
• Tampering with the charger or charger algorithms.

*PLEASE NOTE* NIKO’s proprietary battery is the ONLY authorised Lithium battery to be installed on an NIKO EC. Any other Lithium battery, from any other supplier will void the NIKO Warranty.

To charge your vehicle, park close enough to an outlet or charging point so the provided cable can reach. Ideally, use a dedicated circuit or one with minimal other appliances. Avoid using circuits shared with high-amperage devices like air conditioners.

Once the cable is plugged into the outlet, connect it to your vehicle’s charging port. The charge indicator light will illuminate red when charging begins. The light will change from red to yellow and then green as the battery charges.

Let the charging cycle complete until the indicator is green. While you can leave the cable plugged in, the charger has an automatic shut-off and doesn’t trickle charge. Once charging is complete, it won’t restart unless you unplug and re-plug the cable from the car.

All batteries self-discharge, it’s a natural process. The rate at which they lose their charge varies depending on the battery type, its age, and the temperature it’s stored at.
Lithium batteries are far more reliable and hold charge. Some of our batteries will also have an 'auto shut-off' after a certain period which isolates the battery from discharge. If you have returned to your vehicle after some time and find the cart does not start - ensure you have checked the battery switch is on.

Any authorized NIKO EC dealer can handle warranty repairs, but your original dealer is your primary point of contact for post-sale warranty service. While parts will be provided by the manufacturer if you choose a different authorised dealer, that dealer may charge for labour. Using unauthorised repair facilities may void your warranty.

Accessories are welcome additions to your NIKO EC cart and generally won’t affect your warranty. However, if a problem arises and it’s directly caused by an accessory, that specific issue might not be covered. To maintain your warranty, it’s essential to have all accessories installed by an authorised NIKO EC dealer.