PRIVACY POLICY

Last updated: May 16, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You access our website, purchase our electric golf carts and accessories, or use our mobile applications on Android and iOS (collectively referred to as the “Service”). It also explains Your privacy rights under applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and Spanish Data Protection laws (LOPD-GDD).

We use Your Personal Data to provide, support, and improve the Service. By accessing or using the Service, You acknowledge and agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller and Contact Information

For the purposes of the General Data Protection Regulation (GDPR) and applicable data protection legislation, the Data Controller responsible for Your personal data is:

Company Name: NIKO EC (Europe) S.L
Address: Bellavista Business Centre, C. Solana, Unit 4, 30389 Cartagena, Murcia, SPAIN
Email: hello@nikoec.com
Telephone: +34 711 05 63 98

2. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

Account: A unique account created for You to access our Service or parts of our Service.
Application (or “App”): The software programs provided by the Company downloaded by You on any digital device, including our iOS and Android mobile applications.
Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement): Refers to NIKO EC (Europe) S.L, Bellavista Business Centre, C. Solana, Unit 4, 30389 Cartagena, Murcia, Spain.
Country: Refers to Spain (and the European Union).
Device: Any device that can access the Service such as a computer, a smartphone, or a digital tablet.
Personal Data: Any information that relates to an identified or identifiable individual (pursuant to Article 4(1) of the GDPR).
Service: Refers collectively to our website, online store, customer portal, customer support, and mobile applications (iOS and Android).
Service Provider: Any natural or legal person who processes the data on behalf of the Company (such as hosting providers, payment gateways, push notification services, and analytics partners).
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit or app session).
You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

3. Types of Data We Collect

Personal Data

While using Our Service, purchasing vehicles or parts, or registering an account, We may ask You to provide Us with certain personally identifiable information, including:

First name and last name
Email address
Telephone number
Postal address, State/Province, ZIP/Postal code, City, Country
Vehicle Identification Numbers (VIN), cart serial numbers, or warranty registration records
Billing details and payment verification information (processed via secure, compliant payment gateways)

Mobile Application Data and Device Permissions

To provide specific features within our Android and iOS applications (such as vehicle connectivity, battery/telemetry diagnostics, or nearby dealer/service support), our App may request access to:

Bluetooth / Nearby Devices: To detect, pair, and communicate with your golf cart’s controller, onboard battery management system (BMS), or diagnostic hardware.
Location Data: When explicitly permitted, to display nearby service stations/courses, facilitate Bluetooth Low Energy (BLE) scanning required by mobile operating systems, or map vehicle journeys.
Push Notifications: To provide critical alerts regarding vehicle maintenance, battery health, order statuses, or firmware updates. You may opt out in your Device settings at any time.
Camera / Storage: Only if You choose to upload images for customer support inquiries, warranty claims, or vehicle maintenance tickets.

Usage Data

Usage Data is collected automatically when using the Service. This may include Your Device’s IP address, browser type, operating system version, the pages of our Service that You visit, crash reports, system performance diagnostics, unique device identifiers, and timestamp records.

4. Legal Basis for Processing Under GDPR

We process Your Personal Data under the following legal bases:

Performance of a Contract: Necessary for the execution of a purchase, delivery of golf carts/parts, or maintaining your user account.
Legitimate Interests: Necessary for our legitimate business interests, such as securing our applications, preventing fraud, and optimizing system performance.
Legal Obligations: Compliance with Spanish and European statutory obligations (tax, accounting, commercial law, product safety).
Consent: Where You have granted explicit consent (e.g., non-essential cookies, marketing emails, specific mobile device permissions). You may withdraw consent at any time.

5. How We Use Your Personal Data

The Company uses collected information for the following purposes:

To provide and maintain our Service: Including vehicle monitoring, diagnostics, and app feature availability.
To manage Your Account: Permitting access to registration, warranty logs, order histories, and vehicle telemetry.
To execute purchase contracts: Processing payments, arranging deliveries, servicing warranties, and invoicing.
To communicate with You: Contacting You by email, phone, SMS, or push notifications regarding security alerts, product maintenance, and updates.
Customer Support: Resolving technical inquiries and after-sales support tickets.
Compliance and Protection: Complying with Spanish legal standards and defending against legal claims.

6. Sharing and Disclosure of Your Personal Data

We do not sell Your Personal Data. We disclose information only under the following limited conditions:

Service Providers: Cloud infrastructure providers, payment processors, logistics partners, and push notification distributors who process data under strict data processing agreements.
Authorized Dealers & Service Centers: Only as required to facilitate vehicle servicing, repairs, or warranty claims requested by You.
Business Transfers: In connection with any merger, sale of corporate assets, or reorganization, subject to confidentiality obligations.
Law Enforcement & Legal Compliance: Where required by valid subpoenas, court orders, or European public authorities.

7. Data Retention and Account Deletion

We retain Your Personal Data only for as long as necessary to fulfill the purposes set out in this Privacy Policy, including statutory tax and accounting retention periods under Spanish law.

Account and Data Deletion (Google Play & Apple Requirement)

Users of our iOS and Android mobile applications have the right to request full deletion of their account and associated data at any time:

In-App Deletion: You can delete your account directly inside the mobile app settings by navigating to Account > Settings > Delete Account.
Direct Request: You may submit an account deletion request by emailing us at hello@nikoec.com with the subject line “Account Deletion Request”.

Upon confirmation, all personal data associated with your profile will be permanently deleted or anonymized, with the exception of transaction records required to be retained by Spanish commercial and tax laws.

8. Your Rights Under GDPR

If You are located in the European Economic Area (EEA), You possess specific statutory rights regarding Your Personal Data:

Right to Access: The right to request copies of Your personal data held by Us.
Right to Rectification: The right to request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): The right to have Your data erased under certain conditions.
Right to Restrict Processing: The right to limit how We process Your information.
Right to Data Portability: The right to receive Your data in a structured, machine-readable format.
Right to Object: The right to object to data processing based on legitimate interests or direct marketing.

To exercise any of these rights, contact us at hello@nikoec.com. We will respond within 30 days. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) at www.aepd.es.

9. Security of Your Personal Data

We employ administrative, technical, and physical safeguards—including SSL/TLS encryption and restricted access controls—to protect Your information. However, no electronic transmission over the internet or wireless communication protocol is guaranteed to be 100% secure.

10. Children’s Privacy

Our Service is not directed to anyone under the age of 16. We do not knowingly collect personal data from children. If You become aware that a child has provided us with Personal Data without parental authorization, please contact us immediately so we can remove the records.

11. Cookies and Tracking Technologies

Our website utilizes cookies to ensure proper website functionality, save user preferences, and analyze anonymized site traffic. For detailed configuration options or to adjust your cookie preferences at any time, please consult our on-site cookie management banner.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any modifications will be posted to this page with an updated “Last updated” date. Where required by law or platform policies, we will notify registered users via email or in-app notification before material changes take effect.

13. Contact Us

If You have questions, concerns, or requests regarding this Privacy Policy or our data practices, You can reach us at:

NIKO EC (Europe) S.L
Bellavista Business Centre
C. Solana, Unit 4
30389 Cartagena, Murcia
SPAIN
Email: hello@nikoec.com
Phone: +34 711 05 63 98